Support Policy


Last Updated: May 3, 2025

CodeBuy (https://codebuy.clusterwebsolution.com/) is committed to providing reliable support to ensure a smooth experience with our digital products.

1. Support Scope

  • Support is available for issues related to:
    • Product functionality (e.g., code errors, installation issues).
    • Accessing or downloading purchased products.
    • Clarifications about product features or licenses.
  • Support does not include:
    • Customization or integration of products into your projects.
    • Assistance with third-party tools or platforms not provided by CodeBuy.
    • General coding or development training.

2. How to Access Support

  • Submit a support request via email to support@clusterwebsolution.com with your order number and a detailed description of the issue.
  • Alternatively, use the contact form on our website.
  • Support is available Monday to Friday, 9:00 AM to 6:00 PM IST.

3. Response Time

  • We aim to respond to all inquiries within 24-48 hours during business days.
  • Complex issues may require additional time, and we will keep you updated on progress.

4. Self-Help Resources

  • Check our FAQ and documentation on the website for common issues and guides.
  • Product-specific support details may be included in the downloaded files.

5. Support Limitations

  • Support is only provided to the original purchaser and is non-transferable.
  • We reserve the right to deny support for misuse of products or violations of our Terms and Conditions.

Contact Us

For support, email support@clusterwebsolution.com or use the website contact form.